Contact Us

 ALERT!  As your local water and wastewater service provider, the health and safety of the public we serve is of critical importance to us.  Our Customer Service team and website remain open and ready to serve you. Amid ongoing concerns about the coronavirus (COVID-19) and following the governor’s guidance to avoid or slow the spread of the disease, we are already poised to provide you best-in-class service during this period of recommended social distancing through our online services. Payments can be made online, by phone or placed in the payment drop box at our office location. Water quality and water service remain unaffected. Click here for details regarding our online services as well as payment options and resources.

The Office

  • Address:
  • 29300 Valley Center Rd
    Valley Center, CA 92082
  • Phone: (760) 735-4500 (24 hours a day)
  • Fax: (760) 749-6478
  • Email: (Not for emergency use)
  • (please do not send job applications to this e-mail address)

Business Hours

  •   Monday - Thursday: 7am to 4:30pm
  •       Friday: 7:30am to 4pm
  •       Saturday and Sunday: Closed

We are closed on the following holidays in 2021:

  • Friday, January 1 - New Year's Day
  • Monday, January 18 - MLK Day
  • Monday, February 15 - Presidents' Day
  • Monday, May 31 - Memorial Day
  • Monday, July 5 - Independence Day
  • Monday, September 6 - Labor Day
  • Thursday, November 11 - Veterans Day
  • Thursday & Friday, November 25-26 - Thanksgiving
  • Thursday & Friday, December 23-24 - Christmas
  • Friday, December 31 - New Year's Day

NOTE: A Drop Box is available at the entrance for payments. Drop the payment in envelope to a drop box located in front of the District. Payments are picked up once a day at 12:00PM, Monday through Friday excluding holidays.